We believe in transparency in both our supply chain and with our customers. We guarantee accuracy in quality, time, processing and sending of the products to their destination. We acknowledge the importance of receiving perfect quality goods in the time limits requested by the customers. However, due to the handmade nature of the products, the time of delivery is always approximately estimated and depends on the workload at the certain point in time (aprox. 8 weeks).
Minimum order: 250.00€ (without VAT tax) / 700,00€ (for Europe and international shipping)
There is a possibility of exclusivity of our ceramics with specific terms of sale concerning the area, the total amount of the order, the pieces, etc.
It is also possible to use your logo as well with our logo with a further charge of 10%.
Order Shipping
The order is sent via courier service of the customers’ choice. The courier fees are the responsibility of the customer (for shipments abroad the consignee is also charged with the costs of customs clearance, duties, certificates, etc.).
Return of Goods
Due to the nature of ceramic objects, it is not possible to accept returns.
In the case of faulty goods there can only be an exchange with the same product code. Cost of return will be of NO charge to the customer.
In the case of the products damaged upon delivery, we request you contact us within 24 hours. To make the replacement there will be a charge of 50% of the price of the item and the delivery time will vary depending on the conditions. Shipping costs are borne by the recipient.
Cancellation of Orders
In the case of the customer wanting to cancel an order, they can contact us. Depending on the stage the order is in, we will inform the customer of their choices.
Use of Logo
The workshop maintains the exclusive production of all products as well as the right to present them as part of its work. In case of cooperation, we inform you that VECTORS & ROSES may include the logo of each partner on social media as well as on the website of the workshop.
